Coinbase is testing new upgrades targeting the most valuable users. This time, CEO Brian Armstrong himself checks what's going on behind the scenes. This is about Coinbase Concierge. This is to allow top-tier clients to access dedicated human advisors with dedicated human advisors for hands-on help, faster problem solving and coordinated strategic support.
Currently, only thousands of people have access to the concierge, but the early feedback was really positive, Armstrong says.
The new service is slowly rolling out, with one premium subscriber and high-net client Coinbase, separate from Exchange's standard 24/7 live chat and phone support.
As the CEO says, the plan is to boost confidence and provide a more personalized and reliable experience.
Coinbase support violation
Just a few weeks ago, Coinbase was suffering from a massive security crisis. It was reported in May that cybercriminals had bribeed and recruited support contractors in other countries. The attacker used social engineering tactics to retrieve personal data for less than 1% of users.
You will not have access to your private key, password, or money, and your Prime account appears to be untouched, but the damage is causing serious problems.
People like TechCrunch founder Michael Arrington said this violation could have truly horrific consequences as it relates to people's home addresses and account balances being leaked. The meaning is serious. The report links these leaks to real-world attempts at cryptography executives and their families. In some cases, the victim was amputated or detained for ransom.
At the same time, exchanges face legal challenges. A lawsuit was filed in Illinois, claiming the exchange violated the state's biometric privacy laws. This put pressure on replacing it to restore trust.
