Coinbase CEO Brian Armstrong responded to a key milestone on top US cryptocurrency exchanges. In a tweet, Armstrong revealed that Coinbase has obtained an A+ rating from the Better Business Bureau (BBB), indicating substantial growth in customer service.
In his X post, Armstrong praised the company's customer experience team and highlighted its efforts to achieve this milestone.
“The Coinbase customer experience team worked hard to improve their scores and ultimately reached an A+ rating at Better Business Bureau,” wrote Coinbase CEO. He added that improving the customer experience is important as Coinbase continues to handle the increase in the financial lives of its users.
The customer experience team at @coinbase has worked hard to improve their scores and ultimately reached an A+ rating at the Better Business Bureau.
It continues to improve here as we manage a large part of our people's financial lives. Things you still need to do to improve support…pic.twitter.com/na0qx9jyt3
– Brian Armstrong (@brian_armstrong) August 6, 2025
Coinbase CEO showed that there is still a lot of work to improve support, particularly addressing bugs that customers reach out to in the first place, adding, “If you need to contact support, you've probably gotten wrong upstream somewhere.”
This approval demonstrates Coinbase's commitment to not only reactive support but also to aggressive improvements to prevent issues before they occur.
In recent developments, Coinbase introduced built-in wallet tools via the Developer Platform (CDP), making it easier for developers to integrate their wallets. This development has led to Coinbase rebranding its wallet as “all apps” after the Layer-2 network, as a base app.
Coinbase announces proposed private services
Coinbase has raised $2 billion from convertible bond sales and has joined many cryptocurrency-focused companies in this push.
According to a recent announcement, the largest US crypto exchange intends to use revenue to buy back stocks and exchange unpaid debts.
Coinbase's convertible offering has raised $51.9 billion through US stock-related products this year following a recent surge in trading.
Coinbase transactions are on sale in 2029 and 2032 with 0% coupons in two tranches. Bonds scheduled for 2029 are offered at a conversion premium of 50% to 55%, while the 2032 seven-year tranche is advertised at a 30% to 35% premium.
